Jordan River Moving - Misbehaving and rude driver. Dishonest sales man. Unprofessional company
Before delivery, I had clearly noted to the dispatch on phone the intersection of streets where truck should arrive to deliver my goods. However, the truck came at a different intersection. I was easily charged $100 more as the distance of the point where truck actually came to my apartment door was a lot more than the other one. I told the driver to measure the other distance and he rejected that thought with no reasons.
There was some damage done to my furniture which I wanted the driver to note down in the exception section. The driver SHERMOE wouldnโt agree to do so. Instead, he started verbally fighting with me. He raised his voice, started using statements like โI know how to deal with customers like youโ, โYou have paid nothing for this moveโ etc. It was scary and threatening. He insulted me all throughout the time he was inside my apartment. At the end, he left my dining table unassembled on the floor. He even asked me to help him assemble the bed as he only had one other person from other third party company. The whole experience was scary and the driver was verbally abusive. I am in touch with my legal counsel to see what my legal rights are in this case. I
I had requested the customer care to have the owner of this company call me to discuss driverโs behavior. He never called, however
The sales representative John told me the following over the phone at the time of selling the moving service.
1. Jordan River is a direct moving company and not a broker and they only use Jordan River trucks.
2. During pick-up and delivery, I would only see Jordan River people and no one else.
3. He also tried his level best to prove that another company โall state movers incโ were a broker and not a direct company like Jordan River because they didnโt have their own trucks and their own people.
In absence of above 3 factors, a company has basically negotiated a deal with some other moving vendors which is a key to identify a company as direct moving company or broker. It was really important for me to hand over my goods to a direct moving company that wonโt negotiate a deal with some other moving company.
At the time of pickup, there was a Jordan River truck and Jordan River people. However, this wasnโt the case at the time of delivery. The truck was from a company named MAP Moving & Storage, Miami FL. The driver had no helpers from Jordan River with him. He called a helper from a third party company. There was a big confusion while the driver and his helper were moving my furniture in to my apartment. The driver had not clearly told the helper that he would also have to help him assemble the furniture. The other person clearly explained me that the driver had not mentioned that before. The driver started shouting on him and there was a lot of chaos. My move was delayed by 20 minutes
All in all, this company tells you everything wrong about itself. The sales person lies to you about the company and how the move would take place. After your goods leave Seattle area, it is some other company that handles your goods. Not sure how many hops the goods go through. In my case, boxes were damaged, scratches on tables, broken guitar chords etc.
Reason of review: Extra money charged for long carry.
Monetary Loss: $150.
Preferred solution: Need a refund for extra money charged for long carry..
Jordan River Moving Cons: Extra money charged for long carry, Rude and unprofessional driver, No follow up after complaining, Owner never called back, Process not explained at pick up.
Location: Atlanta, Georgia
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